GameTree TV on
How do I subscribe to GameTreeTV?
Simply select the Subscribe Now option on the GameTree TV main menu. You will be asked to input your PIN. Use the PIN that you use for your other TV services, and then click OK on your remote. Once completed, all GameTreeTV games will be available for you to play.

What PIN should I use?
The PIN that is used for GameTree TV services is the same PIN that is used for other Free services, like renting movies. It is a four-digit code that is associated with your Free account. All charges will appear on your monthly Free bill and will include a listing of all GameTree TV purchases.

What should I do if I forget my PIN?
If you can’t remember your PIN number, please contact Free customer service at:

More information regarding your PIN number can be found at:

How do I use my remote to play games?
The remote works like a pointing device. While playing a game, point the remote at your TV screen and you will see a cursor that is controlled by the movement of your remote. Most games have very simple controller mappings; just point and press OK. Other games will have more complex controller mappings.
To see this information while in a game, press the Free button on your remote. This will pause the game and show you the controller mappings for your game.

Sometimes when I’m playing the cursor and remote seem to become misaligned.
How do I align them?
This occurs because the Free remote’s operation is based on relative positioning. This means that the position of the cursor is relative to the position of the remote, allowing you to play games in a way that is comfortable for you.

When the cursor and remote appear to be misaligned, there are two methods of realignment:

Method 1: Using the edges of the screen: Move the remote to the opposite sides of the screen until the cursor and remote align.

Method 2: Center the cursor on the screen: Position the remote in a way that is comfortable for you. Press the Blue Magnifying glass button and the cursor will be centered.

What do you mean by “720p is the minimum resolution”?
Why is that?
Our goal is to provide the best possible gaming experience for our customers. Although some games may work at the default resolution of 540p, as set by your Freebox, most games delivered today are not compatible with this resolution.
While it may be possible for us to support older PAL and SCART devices in the future, we recommend changing your Freebox settings so that the default resolution is set to at least 720p for optimal performance. We will update you on the compatibility of older TVs with our GameTree TV service if it becomes available.

I’m having problems with my game, how do I report it?
To report a game bug or other issues with GameTree TV, please send an mail to the address below. Please describe your issue in as much detail as possible.

Can I suggest games to be added to GameTree TV?
Of course! We love feedback from our customers. If there’s a game you love then please send us your suggestion to the email address below.

If I’m having technical issues, whom do I contact?
Free or GameTree TV?
If you’re having technical issues with GameTree TV or any of our games, write us at the address below and describe your issue in as much detail as possible.
If you’re having technical issues with your Freebox or with other Free services, please contact free customer support at:

Whom do I contact about billing questions?
For billing support or questions, please contact Free customer support at:

Can you help me with questions I have about a game?
If you have a gameplay question, you can send the question to the email address below.

Can’t find the answer to your question in the FAQs:
Contact us at
For game related questions, be sure to include the following in your email:
The Game Name
Free Receiver Model Number